University English: the blog for ESL students

November 19, 2012

Unit 10: Communication

Filed under: lessons — richardlstansfield @ 1:29 am

Page 100, Exercise 1, Part A

What problems does John have getting through to Sandra?

Answers

Conversation 2: Sandra is on the phone.

Conversation 3: Sandra gets another call and can’t talk.

Conversation 4: John gets the wrong number.

Conversation 5: They have a bad connection.

Conversation 6: They get cut off.

———-

Page 100, Exercise 1, Part B

What do you say when you …

… hear a lot of noise on the line?

–> We have a bad connection.

… start a voice-mail message?

–> Hi, _____ . This is _____ .

… ask to speak to someone?

–> Could I speak to _____ , please?

… call a stranger by mistake?

–> Oh, I’m sorry. I think I have the wrong number.

… want someone to return your call?

–> Call me later, OK?/Call me back.

——————————

Beginning a Phone Call

Formal: to a teacher, boss, etc.

–> Could I speak to … (Could I speak to Mr. Smith, please?)
–> This is … (This is Fred Jones.)
–> I hope I’m not bothering you by calling now.
–> I hope I’m not calling at a bad time.
–> I’m calling to … (I’m calling to see if I can meet you in your office.)

Informal, Friendly: to a friend

–> Could I speak to … (Could I speak to Tom?)
–> This is … (This is Ali.)
–> I hope I’m not bothering you (by calling now).
–> I’m calling to …
(I’m calling to see if you can tell me about today’s homework.)
–> I’m calling about … (I’m calling about the assignment.)

Direct: to a store, theater, restaurant, hair salon, etc.

–> Could you tell me … (Could you tell me if you sell CDs?)

——————–

Ending a Phone Call

Formal: to a teacher, boss, etc.

–> I don’t want to take up any more of your time.
–> Thank you for your help./Thank you very much.

Informal, Friendly: to a friend

–> Thanks a lot.
–> I’d better let you go.

Direct: to a store, theater, restaurant, hair salon, etc.

–> Thanks for the information.

Other Useful Phrases (Direct)

–> I heard about you from a friend of mine.
–> I read in the newspaper that you were having a sale.
–> Could you tell me how much the charge is?
–> Could you tell me if you have/do/fix …

——————–

Page 102, Exercise 1

Books closed.

Listen and answer the questions.

1. What kind of contest did Maria enter?

2. What did Maria win?

3. Maria asks Lucy if she wants to do something. What?

4. How many times is their conversation interrupted?

[interrupt: (verb) to stop an action or activity, usually for a short period of time]

Answers

1. Maria entered a photo contest.

2. Maria won a trip to Mexico.

3. Maria asks Lucy if she wants to come with her.

4. Twice.

If your telephone conversation is interrupted, use the phrases below.

Interrupting a Conversation:

* Just a minute/second.
* Excuse me just a second.
* I’m sorry. Hold on (a second).
* Can/Could you hold on a second?

Restarting the Conversation:

* What were you saying?
* You were saying?
* Where were we?
* What were we talking about?

——————–

Work with partners. One person is Student A, and the other is Student B. Read the information, then have conversations.
Remember how to: begin a conversation // end a conversation // interrupt a conversation // restart a conversation

Conversation 1

Student A
You are a student named Ann. You are calling your teacher, Mr. Smith. You were absent from class, and so you want to know what the homework was. Begin the conversation with, “Ring, ring.”

Student B
You are Mr. Smith. You are a history teacher. You gave your students homework, which was to read Chapters 9 and 10. While you talk, your dinner begins burning. Interrupt the conversation, and then restart the conversation.

Conversation 2

Student A
You are Maria. You are a student. The teacher told you that the next test will be on Tuesday, December 1st. While you talk, your coffee spills. Interrupt the conversation, and then restart the conversation.

Student B
You are Ali. You are a student. You call your classmate, Maria. You were absent from class, and so you want to know when the next test is. Begin the conversation with, “Ring, ring.”

Conversation 3

Student A
You want to make reservations at a restaurant, for you and your spouse, at seven o’clock. You want to eat a restaurant that serves cream sauce pasta. You call The European Chef, a restaurant. Begin the conversation with, “Ring, ring.” During the conversation, your dog begins barking. Interrupt the conversation, and then restart the conversation.

Student B
You work at a restaurant, The European Chef. Your restaurant serves many kinds of salad, pizza, and pasta.

Conversation 4

Student A
You are Ji-young, a sexy girl. You like Italian food and romantic comedy movies. During the conversation, a delivery boy arrives at your door with a pizza. Interrupt the conversation, and then restart the conversation.

Student B
You are Michael. You call one of your classmates, Ji-young, to invite her to a movie and/or dinner. Begin the conversation with, “Ring, ring.”

— — — — —

Other useful phrases

– May I ask who’s calling?
– May I leave a message?
– May I take a message?

Example:

Ken’s mom: Hello?
John: Hello? May I speak to Ken?
Ken’s mom: I’m sorry, but Ken’s not at home. May I ask who’s calling?
John: This is John. I’m a classmate of Ken’s. May I leave a message?
Ken’s mom: Sure.
John: Could you tell him that John called, and that he’s wondering if our teacher gave our class any homework.
Ken’s mom: I’ll tell him.
John: Thanks a lot. Bye.
Ken’s mom: Bye.

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